Privacy Policy

Last updated: 12/17/2025

This Privacy Policy describes how elevenOman ("we", "our", or "us") collects, uses, and protects your information when you visit https://elevenoman.com (the "Website"). Our Website provides real estate services, including the sale of villas, apartments, and land, and also includes an e-commerce section for selling merchandise products. By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

You may voluntarily provide personal information when you:

• Contact us regarding villas, apartments, or land
• Submit inquiry or booking forms
• Create an account on our Website
• Make purchases through our e-commerce shop
• Subscribe to newsletters or marketing communications

Personal information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment-related details (processed securely via third-party payment providers)
• Any other information you choose to provide

b. Property-Related Information

When using our real estate services, we may collect information related to:

• Property preferences
• Location interests
• Budget ranges
• Communication history regarding property inquiries

c. Non-Personal Information

We may automatically collect non-identifying information such as:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the Website
• Referring URLs

2. How We Use Your Information

We use your information to:

• Provide and manage real estate services
• Respond to property inquiries and arrange viewings
• Process orders and payments for merchandise products
• Deliver purchased products and manage returns
• Communicate updates, offers, and promotional content (with your consent)
• Improve Website functionality and user experience
• Maintain security and prevent fraud
• Comply with legal and regulatory requirements

3. E-Commerce and Payments

All online payments made through our e-commerce shop are processed by trusted third-party payment gateways. We do not store or have direct access to your full payment card details.

Third-party payment providers have their own privacy policies, and we encourage you to review them before completing transactions.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enable core Website functionality
• Remember user preferences
• Analyze Website traffic and performance
• Support marketing and advertising activities

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

5. Sharing of Information

We do not sell your personal information. We may share your data only in the following circumstances:

• With service providers assisting in Website operations, payment processing, order fulfillment, and marketing
• With real estate agents, partners, or developers solely for property-related services
• When required by law, regulation, or legal process
• To protect our legal rights, users, or property

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is completely secure.

7. Third-Party Links

Our Website may contain links to third-party websites, including partner developers, payment processors, or delivery services. We are not responsible for the privacy practices or content of these external sites.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Request correction or updates
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised date. Continued use of the Website constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: info@elevenoman.com

Phone: +968 9911 2411

Address: 3rd Floor, Tathmeer 22, Al Khoud 7, Muscat, Oman